Astulae Apothecary

At Astulae Apothecary, we take pride in crafting high-quality botanical wellness products in small batches. Your satisfaction is important to us, and we want you to feel confident when purchasing from our apothecary.

Due to the nature of personal care and skincare products, we are unable to accept returns of opened or used items for hygiene and safety reasons.

However, if your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.

To request assistance, please email us at:

Apothecary@Astulae.com

Include your order number and a photo of the product if applicable.

If your item was damaged in shipping, or you received the wrong product, we will gladly offer one of the following:

• a replacement product
• store credit
• a refund to your original payment method

Requests must be submitted within 7 days of receiving your order.

Orders may be canceled within 12 hours of purchase if they have not yet shipped. Once an order has been processed or shipped, cancellations are no longer possible.

Astulae Apothecary is not responsible for packages lost due to incorrect shipping addresses provided at checkout. Please ensure your shipping information is accurate before completing your purchase.

If a package is lost in transit, we will work with the shipping carrier to help resolve the issue.

Our products contain natural botanical ingredients. If you have sensitive skin or known allergies, we recommend performing a patch test before full use.

Astulae Apothecary cannot guarantee compatibility with every skin type.